Data Processing Notice
Additional details about operational and compliance-related handling of customer exchange request data.
Processing context
When a user contacts Monvialle, the details submitted may be reviewed to respond to the exchange request, prepare support communication, and assess whether additional verification is required.
Categories of data
Data may include name, contact details, message content, requested currency pair, indicative amount, business details, website technical data, and support history.
Compliance review
Where relevant, additional information may be requested for identity checks, sanctions screening, anti-fraud review, anti-money laundering controls, source-of-funds review, and transaction-purpose assessment.
Security
Administrative, technical, and organizational measures are used to protect inquiry and support data against unauthorized access, alteration, disclosure, or loss.
International handling
Service providers or support systems may process information in other jurisdictions where appropriate safeguards or lawful transfer mechanisms are used.
Contact
Data processing questions can be sent to support@monvialle.org.